Transforming Your Experience
A five-year blueprint to transform patient and staff experience in South Western Sydney
Client: South Western Sydney Local Health District
Project duration: 12 months
ZEST Health Strategies worked with South Western Sydney Local Health District to develop Transforming Your Experience, a five-year strategy to shape the direction, culture and leadership capabilities of the organisation and transform patient and staff experience. This work was informed by a review of the published evidence, environmental scanning and extensive consultation with over 1,200 staff, patients and community members.
“A positive patient experience is what the patient deems it to be, not what we as health workers think it should be.” – Consultation participant
Recognising the role of leadership in driving organisational change, Transforming Your Experience was underpinned by the development of an organisational leadership strategy and a model defining staff leadership behaviours.
SWSLHD launched Transforming Your Experience in 2017 and is currently implementing the strategy across the District.
Project team: Sue Sinclair | Rob Sutherland | Kathryn Dinh | Hayden Jose | Emma Cadman