Service Model Development


Client:  St Vincent’s Hospital

Project duration:  3 months

Project description:

To develop models of care for five clinical streams to inform the business case for the Campus Redevelopment.

ZEST Health Strategies was engaged to work with the Strategy and Planning Director and team to develop models of care for all clinical streams with the most anticipated change over the next 5-10 years.

A clinical stream matrix was developed informed by the Clinical Service Strategy which forecast patterns of growth, in hospital, ambulatory care over the next 20 years for all clinical streams.  The matrix was used to identify the clinical streams with the greatest change over the next 5 – 10 years.

Following identification of the five clinical streams with the most change over the next five years, consultation with a multidisciplinary group of clinicians was held to identify the service development needs, changes in patient population, operating environment, new technology, service settings.

Service Development Plans were developed for five clinical groups which will underpin the change management plan at the Campus.

The plans identified changes which were going to occur within the clinical group e.g. Neurosciences, the shift to ambulatory care settings, new assessment and treatment pathways, and increase in clinical trials.

The strategy and planning team were pleased with the outcome and insights and considerations were discussed to inform the next stages of planning. 

“ZEST worked collaboratively and was flexible with the Strategy and Planning team to achieve the project outcomes in a short period of time”. 

“Partnering was an effective way to get the job done in a short period of time”

Project team:  Sue Sinclair  |  Rob Sutherland

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